Effective Date: 08/08/2024

At ZoneMM2.com, we are committed to providing the best experience for our customers. Please read our Refund and Returns Policy carefully to understand your rights and our obligations regarding the digital items you purchase from our website.

1. Digital Items Sales are Final

All sales of digital items (such as virtual items in Murder Mystery 2) are final and non-refundable. Due to the nature of digital products, once an item is delivered to your account, it cannot be returned or refunded under any circumstances. Please ensure you review your order carefully before completing the purchase.

2. Exceptions

We offer refunds in the following rare situations:

• Item Not Delivered: If you do not receive the digital item you purchased due to a technical issue on our end, please contact us within 24 hours of your purchase. We will investigate the issue and provide a refund or redeliver the item.
• Incorrect Item Delivered: If you receive an item that does not match the description of what you purchased, we will offer a replacement or a full refund.

3. Reporting Issues

If you encounter an issue with your purchase, please contact us as soon as possible at info@zonemm2.com. In your message, include the following details:

• Your full name
• Order number
• Date of purchase
• Description of the issue

We aim to resolve all issues within 48 hours of receiving your request.

4. No Refunds for Change of Mind

Please note that we do not offer refunds if you simply change your mind after purchasing a digital item. All sales are considered final once the item is delivered to your account.

5. Fraud Prevention

We reserve the right to refuse a refund request if we suspect fraudulent activity or abuse of our refund policy. In such cases, we may also take further action to report suspicious activity to the relevant authorities or platform.

6. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with your order, please reach out to us at info@zonemm2.com.